The Technical Support Specialist serves as the key client liaison to assist customers with the setup, customization, and optimization of their FeedStation accounts.
A primary responsibility will be supporting and implementing a seamless launch process for new FeedStation customers. During this new client launch phase, they will provide software application setup, coordination, and support to clients for timely on-boarding.
Over time, this role will also support the development of multi-format client resources and documentation.
What do we expect?
In order to succeed, you must have superior organizational skills, an aptitude to manage multiple processes, and the ability to work in a fast-paced, remote environment with tight deadlines.
We love working with people who demonstrate a growth mindset and strong problem-solving skills.
Solid written and verbal communications are a must.
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