While Cosmic Pet's acquisitions quickly showed signs of growth, they also acquired an unprecedented amount of technological baggage. Left with multiple ERPs that required an on-site firewall, CosmicPet now owned systems unable to communicate securely with Amazon.
After speaking with Amazon, CosmicPet was told that unless they compromised this safeguard, their ERPs would cease to communicate critical data with Amazon.
In turn, CosmicPet was forced to rely on manual data entry. Order data was taken from Amazon and manually entered into their ERPs. Then, data from the ERPs would be manually placed back into Amazon. Not only did this create a lag between purchase and data entry, but it also drained 50+ hours per week for each brand.
After Amazon recommended FeedStation for the project, the FeedStation team implemented a solution to bridge the gap between Cosmic Pet’s onsite ERPs and Amazon data—FeedStation’s On-Site Intelligence, an application that can be remotely controlled by FeedStation and can sit securely behind a firewall.
Thanks to Feed Station’s Onsite Intelligence communicating with its on-premise ERPs andFeedStation itself, CosmicPet was able to eliminate manual data entry. “CosmicPet was in a tough situation,” explains Michael Linnane, CEO of FeedStation. “Bypassing the firewall protection meant compromising CosmicPet’s security. But continuing to use manual data entry meant risking human error and increasing inefficiencies. FeedStation’s On-Site Intelligence transformed a no-win situation into a win-win outcome, enabling productivity while maintaining the integrity of CosmicPet’s firewall protection.”